Terms and Conditions for Man with Van Emerson Park
These Terms and Conditions set out the basis on which Man with Van Emerson Park provides removal, man and van, transportation, and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise:
Client means the individual, company, or organisation that books or receives the services.
Provider, we, us, or our means Man with Van Emerson Park, the business supplying the services.
Services means any removal, collection, delivery, man and van, loading, unloading, packing, or related services supplied by us.
Goods means the items, furniture, belongings, or materials that we are asked to move, transport, or handle.
Work Order means the agreed details of the booking, including date, time, addresses, vehicle size, staffing level, and any agreed additional services.
2. Scope of Services
2.1 We provide man and van and removal services for domestic and commercial clients within Emerson Park and surrounding areas, and to or from other locations as agreed.
2.2 The specific scope of work for each booking will be set out in the Work Order, including collection and delivery addresses, estimated duration, and any additional services requested, such as packing assistance, furniture dismantling, or extra stops.
2.3 We reserve the right to refuse to move any item which, in our reasonable opinion, is unsafe to handle, illegal, excessively heavy, hazardous, or not properly prepared or packaged.
3. Booking Process
3.1 Bookings may be made by the Client by contacting us and providing all necessary details, including dates, addresses, access information, description and quantity of Goods, and any special requirements.
3.2 When we provide an estimate or quote, it is based on the information supplied by the Client. It is the responsibility of the Client to ensure that all information is accurate and complete.
3.3 A booking is only confirmed when we have accepted the Work Order and, where required, received any deposit or prepayment specified. Until this point, availability is not guaranteed.
3.4 Any changes requested by the Client to the date, time, addresses, scope of work, or volume of Goods must be communicated as early as possible. Changes may affect the price and are subject to our availability.
3.5 If the Client fails to disclose relevant information that affects the duration or complexity of the job, such as restricted access, additional flights of stairs, or significantly more items than described, we may adjust the price or, if necessary, decline to complete the job.
4. Estimates and Pricing
4.1 Unless expressly stated as a fixed price, all prices and quotes are estimates based on the information provided and an assumed duration of work.
4.2 Where services are charged by the hour, the charging period begins when the vehicle and staff arrive at the agreed collection point at the scheduled time or, if earlier, when work actually begins, and ends when unloading and any agreed tasks are completed at the final destination.
4.3 Minimum charges may apply, including a minimum number of hours for man and van services. Any part-hour worked may be rounded in accordance with our stated charging policy.
4.4 Additional charges may apply for waiting time caused by delays outside our control, for additional labour required, or for extra mileage beyond that originally agreed.
4.5 Parking fees, tolls, congestion charges, and similar external costs incurred in carrying out the services will be added to the final invoice where applicable.
5. Payments and Invoicing
5.1 Unless otherwise agreed in writing, payment is due on completion of the services on the day of the move or delivery.
5.2 We may require a deposit or prepayment to secure a booking, particularly for larger moves or long-distance services. Any deposit requirements will be notified at the time of booking.
5.3 Payment methods accepted will be communicated during the booking process. The Client is responsible for ensuring that cleared funds are available at the required time.
5.4 Where payment is not received when due, we reserve the right to charge reasonable late payment interest and administrative costs of pursuing overdue amounts.
5.5 In the case of business clients, we may agree alternative payment terms, which will be confirmed in writing. If such terms are not met, we may suspend further work until payment is made.
6. Cancellations and Amendments
6.1 If the Client wishes to cancel a confirmed booking, they must notify us as soon as possible.
6.2 Cancellations made more than 72 hours before the scheduled start time will usually not incur a cancellation fee, unless otherwise stated at the time of booking.
6.3 Cancellations made within 72 hours of the scheduled start time may incur a cancellation charge to cover lost bookings and allocated resources. The amount of this charge may depend on the nature and scale of the booking.
6.4 If our staff attend the agreed address at the scheduled time and are unable to carry out the work due to reasons beyond our control, including lack of access, insufficient preparation, or the absence of the Client or their representative, this may be treated as a same-day cancellation and charged accordingly.
6.5 We will make reasonable efforts to accommodate requested changes to booking times or dates, subject to availability. If we cannot accommodate the changes, the original booking will stand unless cancelled in accordance with these Terms and Conditions.
7. Client Responsibilities
7.1 The Client is responsible for ensuring that adequate parking and access are available at both collection and delivery addresses. Any parking restrictions, permits, or special access requirements must be communicated in advance.
7.2 The Client must ensure that Goods are properly packed and prepared for transport, unless we have expressly agreed to provide packing services.
7.3 It is the responsibility of the Client to be present, or to appoint a responsible representative, at both the collection and delivery locations to provide instructions, confirm items to be moved, and sign any relevant documentation.
7.4 The Client must remove, or ensure the removal of, any items that are prohibited or unsuitable for transport, including hazardous materials, illegal goods, and perishable items unless specifically agreed.
7.5 Valuable, fragile, or breakable items should be clearly identified and, where appropriate, separately insured by the Client. We must be informed in advance of any items of unusual value or sensitivity.
8. Items We Do Not Move or Store
8.1 We do not accept for transport or handling any items that are illegal, explosive, flammable, toxic, or otherwise hazardous, including but not limited to gas cylinders, fuel, chemicals, or firearms.
8.2 We may refuse to transport animals, live plants, or perishable food unless specifically agreed and appropriately prepared by the Client.
8.3 If such prohibited items are presented for transport without our knowledge, we shall not be liable for any loss, damage, or consequence arising, and the Client shall indemnify us for any resulting costs, damage, or penalties.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in this section.
9.2 We are not liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to adverse weather, traffic conditions, road closures, accidents not caused by our negligence, or delays caused by third parties.
9.3 We are not liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity arising from or in connection with our services.
9.4 Our liability for loss of or damage to Goods, where caused by our negligence or breach of these Terms and Conditions, will be limited to a reasonable amount having regard to the value of the Goods and the price paid for the services. We may impose a maximum liability cap, to be communicated at the time of booking or in any separate agreement.
9.5 We accept no liability for loss of or damage to Goods which are inadequately packed by the Client, or for fragile items not disclosed to us, or where the Client has requested that Goods be moved contrary to our advice.
9.6 Any claim for loss or damage must be notified to us in writing within a reasonable period, and in any event no later than seven days from completion of the services, to allow us to investigate. Evidence of loss or damage should be provided where available.
9.7 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.
10. Delays and Arrival Times
10.1 While we make every reasonable effort to arrive at the agreed time, all arrival times are estimates and may be affected by traffic, weather, or other circumstances beyond our control.
10.2 We will not be liable for any losses or expenses incurred by the Client as a result of delay, provided we have used reasonable endeavours to provide the service within a reasonable time.
11. Waste and Environmental Regulations
11.1 We operate in compliance with relevant waste and environmental regulations. We are not a general waste disposal service and will not remove household rubbish, builder waste, or hazardous materials unless this has been expressly agreed and is compliant with applicable regulations.
11.2 Where we agree to remove unwanted items, these may be disposed of, recycled, or donated at our discretion, in line with legal requirements and environmental considerations.
11.3 The Client must not request or expect us to dispose of items illegally, such as fly-tipping or dumping. If we become aware of any such request, we will refuse and may cancel the service.
11.4 Any additional charges relating to lawful disposal of waste, where agreed, will be clearly stated or communicated to the Client and added to the final invoice.
12. Insurance
12.1 We maintain appropriate insurance cover for our vehicles and public liability in connection with the provision of our services.
12.2 It remains the responsibility of the Client to ensure that their Goods are adequately insured during transit and handling. We recommend that Clients check their existing home, contents, or business insurance policies or arrange additional cover where necessary.
13. Complaints
13.1 If the Client is dissatisfied with any aspect of our services, they should raise the issue as soon as possible, ideally on the day of the move so that we have an opportunity to address it immediately.
13.2 Formal complaints should be submitted in writing, setting out the details of the complaint, any relevant dates, and any supporting evidence. We will aim to acknowledge and respond within a reasonable timeframe.
13.3 We will make reasonable efforts to resolve complaints fairly and promptly, which may include investigating the circumstances, speaking with staff involved, and proposing appropriate remedies where we are at fault.
14. Privacy and Data
14.1 We collect and use personal information such as names, addresses, and contact details solely for the purpose of providing our services, managing bookings, and meeting legal obligations.
14.2 We take reasonable steps to keep personal data secure and do not sell or share your details with unrelated third parties except where necessary to provide the service or fulfil legal or regulatory duties.
15. Termination
15.1 We reserve the right to terminate or suspend any booking or ongoing service if the Client breaches these Terms and Conditions, behaves abusively or unlawfully towards our staff, or requests that we act in a way that is unsafe or illegal.
15.2 In the event of termination due to Client breach, any deposits paid may be retained and additional charges may apply for work already undertaken or losses incurred.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our services.
17. General Provisions
17.1 If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 These Terms and Conditions constitute the entire agreement between the Client and the Provider in relation to the services, and supersede any prior understandings or agreements, whether written or oral.
17.3 No variation of these Terms and Conditions shall be effective unless it is agreed in writing by us.
17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.
By confirming a booking with Man with Van Emerson Park or permitting our staff to commence work, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
