Man with Van Emerson Park Privacy Policy
This Privacy Policy explains how Man with Van Emerson Park collects, uses, stores, and protects personal data relating to customers and prospective customers in the Emerson Park area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Man with Van Emerson Park within the Emerson Park area, including individuals and businesses who make enquiries, request quotations, or book our man and van services. It covers personal data collected in person, over the phone, by SMS, through online forms, or via any other communication method directly controlled by us.
Data Controller
Man with Van Emerson Park is the data controller in respect of the personal data processed for the purposes described in this Privacy Policy. As data controller, we decide how and why your personal data is used and we are responsible for ensuring that such use complies with applicable data protection laws.
Personal Data We Collect
We only collect personal data that is relevant and necessary for providing our services and running our business. The types of personal data we may collect include:
Identification and contact details, such as name, address, service address, billing address, and general location within the Emerson Park area.
Contact information, such as mobile or landline number and any other communication details you choose to provide.
Booking and service details, such as dates and times of moves or collections, collection and delivery addresses, access details, and information about items to be moved.
Payment and transaction information, such as records of payments, invoices, and transaction histories. We do not store full card details when payments are processed through a third-party payment provider.
Communication records, such as information contained in messages, calls, and any complaints, feedback, or queries you send us.
Technical data, where applicable, such as basic device or browser information and log data generated when you interact with our online content.
How We Collect Your Data
We may collect your personal data in the following ways:
Directly from you when you contact us for a quotation, make a booking, request a change to a booking, or communicate with us by phone, SMS, or other messaging methods.
During the provision of services, for example when our drivers or team members confirm details about access, addresses, or items being moved.
From third parties acting on your behalf, such as relatives, friends, landlords, agents, or business partners who arrange a service for you and provide your details for that purpose. Where appropriate, they should ensure you are aware that your details have been shared with us.
Lawful Bases for Processing
We process your personal data only when we have a lawful basis to do so. Depending on the circumstances, our lawful bases include:
Contract. We process your personal data when it is necessary to enter into or perform a contract with you. This includes providing quotations, confirming bookings, delivering man and van services, issuing invoices, and arranging payments.
Legal obligation. We may process certain personal data to comply with legal and regulatory requirements, such as accounting, tax obligations, and record-keeping duties.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your rights do not override those interests. Examples include managing our business, improving our services, handling customer enquiries, and preventing or detecting fraud.
Consent. In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations, confirm availability, and manage bookings for man and van services.
To deliver the services you have requested, including planning routes, coordinating pick-up and delivery locations, and communicating with you about timings and access.
To administer payments, issue invoices, and maintain accurate financial records.
To respond to your enquiries, feedback, or complaints and to provide customer support.
To manage our business operations, including scheduling staff, vehicle management, and service quality monitoring.
To comply with legal and regulatory obligations and to cooperate with lawful requests from authorities where required.
To protect our rights and the rights of our customers, including the prevention and investigation of fraud and other potential misconduct.
Data Sharing and Processors
We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. These third parties act as data processors or as separate controllers, depending on the circumstances.
Service providers acting as data processors, such as payment processing companies, accounting or bookkeeping providers, vehicle tracking or scheduling services, and IT or cloud storage providers. These processors may only use your personal data in accordance with our instructions and must implement appropriate security measures.
Professional advisers, such as accountants, auditors, or legal advisers, to the extent necessary for them to provide their services to us and to comply with legal obligations.
Public authorities, law enforcement agencies, or regulators, where we are required by law to share certain personal data or where it is necessary to protect our rights or the rights of others.
We do not sell your personal data to third parties.
International Transfers
Where our service providers or systems store or access personal data from outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection laws. These safeguards may include standard contractual clauses or other approved mechanisms.
Data Retention
We keep personal data for no longer than is necessary for the purposes for which it was collected, including for the purpose of satisfying legal, accounting, or reporting requirements.
Booking and service records are typically retained for a period consistent with legal limitation periods and accounting requirements. This allows us to handle any disputes, complaints, or queries relating to the services we have provided.
Financial records such as invoices and payment information are retained in line with applicable tax and accounting laws.
Where we rely on consent for specific processing activities, any related personal data will be retained only for as long as that consent remains valid or until you withdraw it, whichever is sooner, except where we must retain certain information for legal reasons.
Data Security
We take appropriate technical and organisational measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those staff or processors who need it for legitimate business purposes and who are subject to confidentiality obligations.
While we take reasonable steps to safeguard your personal data, no system can be completely secure. You are responsible for taking reasonable precautions when sharing information with us and for ensuring that any communication methods you use are secure and appropriate for your circumstances.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these rights include:
Right of access. You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected.
Right to erasure. In some circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction of processing. You may ask us to restrict how we use your personal data in certain situations, for example while we are verifying its accuracy or considering an objection you have raised.
Right to object. You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis, particularly for direct marketing purposes.
Right to data portability. Where the processing is based on consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format and to request that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data.
Children
Our services are not directed at children and we do not knowingly collect personal data relating to children for the provision of our man and van services. If you believe that we have collected personal data about a child, you should contact us so that we can delete such information where appropriate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
