Terms and Conditions for Man With Van Emersonpark
These Terms and Conditions set out the basis on which Man With Van Emersonpark provides moving, transport, collection, and related removal services to customers in the UK. By making a booking, accepting a quote, or allowing us to begin work, you agree to be bound by these terms. Please read them carefully before placing an order for a man with van service, a removal van booking, or any associated labour, loading, unloading, or transport arrangement.
These terms are intended to be fair, clear, and practical. They apply to residential and commercial customers, including one-off transport jobs, partial moves, item deliveries, furniture collection, and light clearance work. They do not replace your statutory rights, and nothing in these terms limits any rights that cannot legally be excluded under UK law.
In these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Emersonpark. References to “you” and “your” mean the customer or the person making the booking. Where a booking is made by one person on behalf of another, the person placing the booking confirms that they have authority to do so and that both parties understand the terms that apply.
Booking Process
A booking is formed when we accept your request and confirm the service details. Before acceptance, you may be asked to provide information including the collection and delivery addresses, access conditions, item descriptions, preferred date and time, and any special requirements such as stairs, long carries, or bulky objects. Accurate information is essential because our pricing, vehicle allocation, and time estimates depend on it.
Quotes may be provided verbally, by message, or in writing. Unless stated otherwise, quotations are based on the information supplied at the time of enquiry and may be revised if the actual job differs from what was described. If the service changes on the day, for example through additional items, delay, extra mileage, or restricted access, we reserve the right to adjust the price reasonably to reflect the revised work.
We may decline or cancel a booking before the job starts if the requested service is unsafe, unlawful, unsuitable for the vehicle available, or outside our operational capacity. For example, we may refuse to carry items that are prohibited, excessively heavy, improperly packed, contaminated, or likely to cause damage. A booking is also subject to driver availability, traffic conditions, weather, and any other factor that makes performance impractical or unsafe.
Payments
Unless agreed otherwise, payment is due in full on completion of the service. We may require a deposit, advance payment, or card pre-authorisation for certain bookings, especially larger moves, same-day services, or periods of high demand. Any such requirement will be communicated before the booking is confirmed. If a deposit is taken, it may be applied against the final amount due unless the booking is cancelled in a way that makes the deposit non-refundable under these terms.
Prices may be based on hourly rates, fixed quotations, or a combination of both. Waiting time, congestion, parking delays, or extended loading periods may be chargeable if caused by factors outside our control or by inaccurate booking information. Any additional charges will be calculated fairly and explained where possible. Where a quote is given as an estimate, the final amount may differ if the actual work changes.
We accept payment methods notified at the time of booking or upon completion. If payment is not made when due, we may suspend further work, retain goods where lawful until payment is received, or recover sums owed through lawful debt recovery processes. You are responsible for any reasonable costs incurred in collecting overdue payments, including administrative charges and legal costs where permitted by law.
Cancellations, Amendments, and Delays
You may cancel or amend a booking, but the timing of the change matters. If you cancel well in advance, no fee may be charged or only a limited administration charge may apply. If you cancel close to the scheduled time, or fail to provide access so the work cannot begin, a cancellation charge may be applied to cover costs already incurred, including reserved vehicle time and staffing.
If you wish to change the date, time, vehicle size, or scope of the service, you should notify us as early as possible. We will try to accommodate reasonable changes, but any amendment is subject to availability and may affect the price. If the revised job requires more time, additional manpower, or a different vehicle, the quotation may need to be updated before work continues.
Where we need to cancel or reschedule due to circumstances beyond our control, we will make reasonable efforts to notify you promptly and propose an alternative arrangement. We are not responsible for losses arising from unavoidable delays caused by traffic incidents, severe weather, breakdown, road closures, accident scenes, police directions, or other events outside our reasonable control. In such cases, our liability is limited as described below.
Service Standards and Customer Responsibilities
We aim to provide a professional and careful Man With Van Emersonpark service, but successful completion depends on co-operation from the customer. You must ensure that the collection and delivery locations are accessible, safe, and suitable for the agreed vehicle. This includes arranging parking permissions where needed, informing us of narrow roads or height restrictions, and making sure there is sufficient space for loading and unloading.
You are responsible for packing your items securely unless we have expressly agreed to pack them ourselves. Fragile or high-value items should be protected appropriately and identified in advance. You should remove loose parts, drain liquids where appropriate, and secure doors, drawers, and lids. If items are not packed or prepared properly, we may refuse to transport them or may do so at your risk, subject to the liability limits in these terms.
Any person signing for the delivery or collection of items on your behalf is deemed authorised to act for you. You should check goods at the time of handover where practical. If you notice damage, loss, or discrepancy, you should tell us as soon as reasonably possible so that the matter can be investigated. A failure to raise an issue promptly may make it harder to verify what happened.
Liability and Limitations
We will take reasonable care when handling your goods, but our liability is limited to losses caused by our proven negligence or breach of contract. We are not responsible for pre-existing damage, hidden defects, or deterioration that occurs because an item was already weakened, poorly assembled, or unsuitable for transport. Nor are we liable for indirect or consequential losses such as missed appointments, loss of profit, or business interruption, unless the law says otherwise.
If we are responsible for damage or loss, our liability will normally be limited to the reasonable repair cost, replacement value, or another fair amount reflecting the actual loss suffered, subject to proof and any agreed value declarations. You must take reasonable steps to minimise losses and must not dispose of damaged items before we have had an opportunity to inspect them, unless immediate disposal is necessary for safety or legal reasons.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under UK law. If we are prevented from completing the service because of your actions, inaccurate information, unsafe conditions, or unlawful instructions, we will not be liable for resulting delays or costs, and you may still be required to pay for work already carried out.
We are not responsible for losses arising from items that are prohibited, undeclared, or carried in breach of these terms. This includes cash, jewellery, important documents, prescription medication, weapons, hazardous materials, and other items that should not be transported without prior agreement. If you ask us to carry such items without disclosure, you do so entirely at your own risk and in breach of these terms.
Where the service includes loading and unloading, we will place items in a reasonable position unless you direct otherwise. If you request that items be placed in a specific location, you are responsible for ensuring it is suitable and safe. We may refuse to move an item into an unsafe position, including unstable flooring, damp areas, or locations that risk injury or damage. Our staff may stop work if they believe continuing would create a safety issue.
We do not accept responsibility for damage caused by unavoidable movement of goods in transit where items were not secured adequately by the customer or where the item’s condition made movement foreseeable. Any claim should be supported by photographs, purchase details, or other evidence where available. We may require reasonable cooperation to investigate a claim, including access to the item and relevant information about how it was packed and handled.
Waste, Clearance, and Regulatory Compliance
Where our service includes disposal, removal, or clearance of unwanted items, the customer must describe the waste accurately. UK waste regulations require waste to be handled responsibly, and we will only remove materials that we are permitted and equipped to carry. We may decline to take items that are hazardous, contaminated, clinical, chemical, electrical in a restricted category, or otherwise subject to special controls unless the necessary arrangements have been agreed in advance.
The customer remains responsible for ensuring that they have the legal right to dispose of the items offered for collection. If you do not own the waste, or if the waste relates to a rented property, shared premises, or business site, you must confirm that you have authority to arrange its removal. We may ask for information about the origin of waste, and you must not misdescribe items in order to avoid lawful disposal requirements or charges.
We will handle waste in accordance with applicable UK law, including the duty of care that applies to controlled waste. Where relevant, waste may be transported to authorised facilities only. You must not ask us to fly-tip, dump, burn, or otherwise unlawfully dispose of materials. If you request an unlawful act, we may immediately refuse the request and may report the matter where required by law. Any fines, penalties, or claims arising from false information supplied by you may be your responsibility.
Unsafe or Restricted Items
For safety and compliance reasons, we may refuse to carry items that pose a risk to people, property, or the environment. This can include flammable substances, pressurised cylinders, corrosive products, live animals, perishable goods requiring specialist transport, and any load that is likely to leak, emit fumes, or contaminate other property. If we agree to transport a restricted item, the customer must tell us the exact nature of the item in advance.
We may also refuse to carry goods that exceed lawful weight limits, are not correctly boxed or wrapped, or are likely to damage the vehicle or other items. Our driver and crew have final discretion to decide whether an item can be handled safely. If an item is refused on safety grounds, that decision will not normally entitle you to a refund if the refusal results from incomplete disclosure or unsuitable preparation.
If a customer knowingly conceals hazardous materials or provides misleading information, they may be liable for all resulting losses, including clean-up costs, transport interruption, damage to property, and any third-party claims. In serious cases, the matter may be referred to the relevant authorities. Compliance with safety law is a core condition of using our UK van and man service and any related clearance work.
Insurance, Claims, and Complaints
We may carry insurance appropriate to the nature of the services we provide, but insurance cover is not a guarantee against every possible loss. If you believe a claim should be made, you must notify us as soon as reasonably possible and in any event within a reasonable time after the incident. Claims submitted late may be harder to assess and may be rejected where delay has prejudiced the investigation.
To help us investigate, please provide details of the affected items, the nature of the damage or loss, the date and time of the incident, and any evidence available. We may request photographs, receipts, repair quotations, or other documents. We will review claims fairly and in good faith, but a claim will not be accepted unless it is supported by sufficient evidence and falls within our responsibility under these terms.
If you are unhappy with any aspect of the service, you should inform us promptly so the matter can be considered. We aim to deal with issues reasonably and proportionately. Any complaint will be assessed on the facts, the agreed service, and these terms. The existence of a complaint does not relieve you of the obligation to pay undisputed sums when due.
Events Beyond Our Control
We are not liable for failure to perform, or delay in performance, caused by events outside our reasonable control. Such events may include extreme weather, accidents, fire, flood, acts of terrorism, strikes, civil disturbance, power failure, vehicle breakdown, road restrictions, or government intervention. If such an event occurs, we may suspend the service, delay performance, or cancel the booking without liability for resulting losses, subject to refunding any amount not fairly earned for work not carried out.
If a force majeure event lasts for an extended period, either party may end the affected booking on reasonable notice. In that case, we will keep any sums already paid only to the extent that they reflect work completed, costs properly incurred, or charges otherwise permitted by these terms. We will not charge for work we have not carried out unless a separate non-refundable arrangement was clearly agreed beforehand.
These terms are intended to operate sensibly in ordinary circumstances and during unexpected disruption. We will always try to act reasonably, communicate clearly, and avoid unnecessary delay where possible. However, your acceptance of our man with van terms means acknowledging that some factors in transport and removal work cannot be fully controlled.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you use the service in Scotland or Northern Ireland, mandatory local legal rules that apply to consumers or businesses may still apply where they cannot be excluded by agreement. Any court proceedings or formal legal action will be brought in the appropriate UK jurisdiction.
If a court or other competent authority finds that any part of these terms is invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. Any failure by us to enforce a right or remedy immediately does not mean we waive that right or remedy for the future.
By booking Man With Van Emersonpark, you confirm that you have read, understood, and agreed to these terms. They are designed to protect both parties and to ensure that transport, delivery, and removal work is carried out safely, lawfully, and with clear expectations on both sides.